Return Policy
Effective Date: 24-07-23
Thank you for shopping at Geroprotect.io. We want to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth as possible.
- Eligibility for Returns
1.1 Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Timeframe: You have 07 days from the date of delivery to initiate a return request.
- How to Initiate a Return
To initiate a return, please follow these steps:
2.1 Contact Us: Send an email to Contact@geroprotect.purisight.com with your order number, the reason for the return, and any relevant details. Our customer support team will respond promptly and guide you through the return process.
2.2 Return Authorization: After your return request is approved, we will provide you with a Return Authorization Number (RAN). Please include this number on the outside of the package when returning the product.
- Shipping and Handling
3.1 Return Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or the return is due to an error on our part.
3.2 Package Protection: Please ensure that the product is securely packaged to prevent damage during return shipping. We recommend using a tracked shipping method for your protection.
- Refund Process
4.1 Inspection: Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.
4.2 Refund Method: If the return is approved, we will initiate a refund to your original method of payment within 3 working days. Please note that shipping and handling charges are non-refundable.
- Exchanges
We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and then place a new order for the desired item on our website.
- Non-Returnable Items
Certain products, such as perishable goods and items marked as final sale, are non-returnable.
- Contact Us
If you have any questions or concerns about our return policy, please contact us at Contact@geroprotect.purisight.com. We are here to assist you and ensure you have a positive shopping experience with us.
By making a purchase on Geroprotect.io, you acknowledge and agree to our Return Policy. This policy is subject to change, and the most current version will be posted on our website.